Billing Specialist - Managed Print Services

Administrative & Clerical Houston, Texas


Description

Summary

The Billing Specialist will work proactively and efficiently on new initiatives to improve our Managed Print Services billing processes. Respond to ARC personnel telephone calls regarding customer billing issues, enter orders/invoices into ARC’s Salespad billing software, calculate special billing from spreadsheets, and generally make sure that billing is accurate and timely by performing the following duties:

Job Duties

  • Maintain or direct the maintenance of billing-related information in ARC’s fleet management system (Fleet Manager) for responsible locations
  • Work with ARC location offices personnel to properly configure billing
  • Establish and implement necessary communication strategies for the improvement and awareness of quality issues within the MPS department billing structure
  • Assist both internal and external customers
  • Provide client with clear, proactive information on all issues concerning possible delays
  • Develop and maintain a positive relationship with all contacts.
  • Have tools in place to accurately track errors and deadline compliance.
  • Recognize and report extended or costly service events.
  • Follow up with customers to gauge satisfaction
  • Ensure all new agreements are entered Fleet Manager within 24 hours of install
  • Complete monthly audits on Printer / Copier Meters, Billing, and Abacus Software usage to ensure monthly accuracy

 This will help you succeed:

Strong and effective communication, organizational, and time management skills.

  • Exhibit professional demeanor.
  • Manage and schedule products and resources to meet the volume of workflow.
  • Able to work some overtime
  • Ability to understand and communicate job-related information clearly and concisely
  • Able to multi-task while maintaining quality and accuracy
  • Ability to assist both internal and external customers
  • Computer techy: Microsoft Suite, Salespad, billing software, and ability to learn quickly
  • Ability to follow processes and procedures accurately
  • Ability to add, subtract, multiply, divide and perform job-related mathematics

Education and Experience

  • Associates Degree
  • 2 years of related  billing experience

 

This is what we have to offer:

  • Excellent Company support and resources
  • Excellent Company Reputation because we consistently receive 5-star customer reviews
  • Competitive compensation
  • Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company matching
  • Employee Stock Purchase Plan giving you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
  • A management team that supports you and want to see you be successful
  • Culture of caring for our employees

We have Great Cultural Fit

We are one team, one company.  We are blessed with an outstanding culture and maintaining this is something very important to all of us.  The right candidate can succeed in a team environment.

To all recruitment agencies: 

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.