Customer Support and Training Coordinator (Justice Clients)
Interested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, management, and strategy professional services to deliver compelling solutions. Consultants join our practice focused on mission-critical projects, and quickly learn to contribute to and grow our company across multiple projects. We invest in hiring, mentoring, and training smart, diverse, and self-driven professionals interested in all aspects of the company and our homeland security and government clients. We are looking for people who are willing to share ideas and work as part of an inclusive, innovative team.
The Customer Support and Training Coordinator (Justice Clients) helps grantees through training and technical assistance in mission-critical Federal justice and law enforcement grants programs. This role requires 3+ years of experience developing training and user materials and providing in-person and web-based training in relation to the Federal grants management cycle. Ideal candidates bring an innovation mindset and have experience in training and using interactive media. Experience with grants management is required.
Arc Aspicio is currently operating in a hybrid work environment where work will be performed at client sites, the Arc Aspicio DC office, and remotely. All candidates must live in the Washington, DC area at time of employment.
Responsibilities:
- Provide training and technical assistance (TTA) to Federal staff, grantees, and other stakeholders in the area of performance measures
- Develop training curriculum and materials on performance measures and performance measures data, including what the measures mean and how to collect data to support the measures
- Create training and user resources, including FAQs and user guides, and provide in-person and web-based training on grants performance systems, report generation, and analysis tools
- Develop online webinars and conduct these sessions with subject matter expert presenters
- Record, edit, and redistribute live video content for on-demand viewing, as part of interactive media strategies
- Provide group training to grantees to assist them with submission and reporting performance measures
- Collaborate closely with our clients to solve tough problems, delivering outstanding client service and achieving mission results
- Apply excellent research, analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions to our team and our clients
- Contribute to our company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop
Required Qualifications
- At least 3 years of relevant experience in providing training and technical assistance for Government clients
- Experience in grants management
- Experience and knowledge of the Federal grant lifecycle, preferably in justice programs
- Direct experience with client and stakeholder engagement and delivering work products for clients in a complex stakeholder environment
- Proven to be flexible and thrive in a dynamic, ambiguous, and complex work environment and manage multiple tasks and projects simultaneously
- Outstanding written and oral communication and collaboration skills and strong leadership potential
- Ability to collaborate and work effectively remotely and in-person
- Clearance: US Citizenship only (no dual citizenship) / ability to obtain a security clearance
- Education: Bachelor’s degree in social science research or related area
- Critical Skills: Entrepreneurial spirit, strong work ethic, excellent problem-solving skills, resilience, flexibility, learning-oriented, excited to engage
Applying to the Company: Please tell us about your interests and background; we would be grateful! Our competitive recruiting process favors candidates who include a short cover letter that highlights your interest in the company and role, relevant experience, and potential.
About Arc Aspicio: We create and deliver integrated, innovative solutions to enhance our nation’s future. A consulting and solutions company, Arc Aspicio brings bold ideas to live solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. Our vision is to be the hub of creativity where people take action to change the world. Employees collaborate with clients using human-centered processes. Our teams use Arc Aspicio’s Strategy Innovation Lab methods, tools, and templates to accelerate results for our clients. We seek team members that:
- Want to learn the business of consulting and excel as professionals and leaders
- Build a strong network of professional relationships with their teams and clients
- Learn quickly, ask for help, and look for ways to go beyond a task and achieve results
- Want to learn and share knowledge and express gratitude teammates who become more than just co-workers
- Seek leadership opportunities at all levels and build new skills to apply to diverse projects
Commitment to Diversity, Equity, Inclusion, and Innovation: Arc Aspicio is committed to creating a diverse, inclusive, and safe workplace and we are proud to be an equal opportunity employer. As a growing firm, we welcome applications from candidates with diverse backgrounds and strong potential and growth. Diverse, inclusive teams can accelerate results for the client and company and stimulate innovation in all we do. Employment is based on qualifications, merit, and business need. Equal Opportunity Employer/M/F/D/V