Smart Maintenance Agent
Description
- Responsible for actioning maintenance work orders for tenants of our Property Management customers.
- Clarify requests with tenants to understand the correct issue and severity.
- Use critical thinking skills to make judgment calls on how a request is actioned, sometimes working outside of a defined set of rules.
- Deliver needed information to leadership regarding process changes and system feedback.
- Demonstrates effective/professional written and verbal communication skills.
- Is customer-focused and willing to go the extra mile to ensure we are doing the right things for our business, customers, and teammates.
- Adjusting to support our text and online maintenance queues when needed.
- Have the desire, drive, and proven ability to set and achieve proactive goals.
- Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends.
- Strong comprehensive skills to understand and diagnose an issue.
- A simple, friendly, and authentic way of business writing and speaking that comes across as honest, helpful, and concise.
- Ability to implement feedback from and deliver feedback to leadership.
- A strong work ethic.
- A keen attention to detail.
- Ability to quickly grasp concepts, and ideas and thrive in a fast-paced environment.
- Spanish language skills are a plus.
- Experience in remote customer service, help desk, or similar roles.
- 1-2 years prior experience in a contact center environment.
- Dedicated space for remote home office use.
- Internal applicants: minimum 90 days meeting or exceeding performance metrics.
Regular full-time employees are eligible for benefits - see here.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.