Manager, User Experience Design (AI)

Product Management Remote, United States Santa Barbara, California San Diego, California


Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

AppFolio is looking for a User Experience Design Manager to join our team of innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep innovating.  

The UX Design Manager, AI manages and mentors a team of designers and is primarily responsible for setting the UX vision and leading the direction of several key product areas within our AI initiative, with user-centered design at the heart of our machine learning and automation efforts. 

The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while partnering with Engineering, QA Engineering, and Product Management leaders to build revolutionary software solutions.

Responsibilities:

  • Deliver a long-term design vision and strategy in collaboration with business & product leaders for a best-in-class user experience for our largest customers
  • Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
  • Lead and inspire a team of 3-6 UX designers to achieve our long term vision and meet usability KPIs & business OKRs
  • Hire and onboard new team members, as necessary, to meet the needs of the business as well as manage and develop existing designers to succeed in their roles and grow their careers at AppFolio
  • Foster a positive and inclusive environment for employees to thrive
  • Promote a cohesive user experience via utilization of the design system, usability testing, hypothesis-driven experiments, positive and productive design critiques, and other best practices
  • Collaborate with other design leaders across the UX team to set standards for the team’s operational and design excellence
  • Evangelize user-centered design across product development through leading cross-functional design thinking activities and workshops
  • Collaborate with engineering leaders to promote the integration of design into iterative, agile product development processes and uphold a standard of quality of shipped code across our small, fast-moving, cross-functional development teams

Knowledge and Skills:

  • Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
  • 8+ years designing and delivering best-in-class user experiences 
  • 3+ years leading and coaching a team of user experience designers
  • Aptitude for creating UX design visions and developing and executing on UX design strategies
  • Demonstrated ability to influence product teams and product decisions via design and research
  • A track record of developing healthy and high-performing design teams
  • Strong relationship building and communication skills
  • Strong sense of urgency and bias towards action
  • Knowledge of Agile UX and Lean UX methodologies and experience working in highly collaborative, agile environments
  • Knowledge and experience with PropTech or Accounting software is a plus
  • Knowledge of machine learning, artificial intelligence, natural language processing, or similar technologies is a plus


Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

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Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.