Chat & Email Support Representative (Bilingual, Day/Mid-shift)

Contact Center Plano, Texas


Description

Hi, We’re AppFolio. 

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Who we are looking for: 

Portal Representatives are responsible for actioning and dispatching resident portals based on service level agreements with our clients. They ensure that the department is providing an elevated experience by communicating professionally with Property Managers and their partners. Aspects include dispatching vendors, notifying Property Managers of issues and communicating with the resident based on account notes. Other responsibilities include providing feedback on process changes, queue trends and communicating effectively with Managers and peers.

What you’ll do:

  • Responsible for actioning work orders submitted through the online portal.
  • Delivering needed information to Management in regards to process changes
  • Effective/Professional written and verbal communication
  • Complete special assignments and projects from the management team
  • Work relentlessly to ensure we are doing the right things for our business, customers, and teammates

What we’re looking for:

  • Willingness to work flexible hours as our service center operates 24/7, 365 days a year, including holidays and weekends
  • A simple, friendly and authentic way of business writing and speaking that comes across honest, helpful and concise
  • Ability to implement feedback and deliver feedback to management
  • Eagerness to further develop professional skills
  • Extraordinary work ethic
  • Keen attention to detail
  • Ability to quickly grasp concepts, ideas and thrive in an energizing environment

Why AppFolio?

  • Competitive Compensation
  • Medical, Dental, Vision, and a 401k Match
  • Amazing company culture: focus on a complete lifestyle
  • Recharge: 21 Days PTO + 8 Paid Holidays
  • Built to last: Grow your career in an innovative, public company
  • Offices stocked with healthy snacks, games, and goodies
  • Give back to your team and your community

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.