Manager, Training and Enablement

Customer Success Dallas, Texas


Description

Hi, We’re AppFolio. 

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

MISSION: 

  • Manage the Dallas team of Training and Enablement members including day to day operations, management of projects and communication between offices, and leadership
  • Deepen Client Services experience and expertise levels by driving professional development programs to engage and retain client service employees aimed at placing top performers in career advancing roles 
  • Create training materials/programs as needed 
  • Provide metrics and dashboards for internal and customer programs 
  • Create a culture of learning by leveraging the latest thinking, research and technology to bring to life innovative learning and development programs, experiences and tools to our internal and external customers 

FIRST YEAR OUTCOMES:

  • Own, evolve and deliver professional development programming for client services 
    • Expand development opportunities and offerings for client service team members
    • Manage the registration and communication for offerings
    • Create and deliver in person, and web based trainings as needed
    • Create objectives, and learning outcomes for each offering, evaluate effectiveness
    • Establish clear guidelines and feedback for expected learning outcomes
    • Calibrate against expected learning outcomes and incumbent performance. Provide feedback to participants and respective Client Services Managers for team member progress and career discussion
    • Partner with cross-functional business units to share applicable training and development programs across departments
  • Empower a team of effective internal and external training program managers
    • Hold regular 1:1 check ins with team members, manage time and attendance
    • Establish a clear and effective approach to quality assurance for internal and external programs executed by the Training and Enablement team
    • Partner with the Internal Training Manager in all locations to support the development of the product trainer program and product expert certification process as part of professional development
    • Partner with the Client Services Management team to ensure programs are effective and career development opportunities are impacting engagement and retention
    • Work with the Director of T/E to roll out programs and projects as needed

Requirements:

  • 2+ year of experience of people leadership and project management 
  • Experience with training content development and program management

COMPETENCIES: 

The ideal Manager, Training and Enablement is able to effectively collaborate across multiple teams to develop programs that address shared needs. Strong organization and planning skills are needed to effectively manage multiple, simultaneous professional development programs as well as the day to day administrative needs of the team.

  • Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
  • Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner. Focuses on key prioritizes and manages time well.
  • Communication: Speaks ad writes clearly and articulately without being overly verbose or talkative; maintains this standard in all forms of communication - writing, speaking and presentations
  • Presentation: ability to present and or facilitate to a wide variety of audiences in a prepared for and professional manor.  Skilled at managing a training class or web class.  
  • Listening: Lets others speak and seeks to understand their viewpoints.
  • Proactivity - Acts without being told what to do. 
  • Approachable & Professional: Always has a positive attitude and is willing to help others; executes responsibilities with level-head and is a polished leader
  • Simpler is Better:  Demonstrates the thought, discipline and inclination towards simple v. complex solutions.
  • Great, Innovative Products are Key to a Great Business:  Generates and brings new and creative ideas forward. 
  • Great People Make a Great Company:  A strong team-player.  Promotes a spirit of collaboration with others and gains the trust and support of the team. 
  • Listening to Customers is in Our DNA  Elevates the customer experience in all decision making.
  • Small, Focused Teams Keep Us Agile:  Spends their time and focuses on the critical few actions that are most important.
  • We Do the Right Thing; It's Good for Business:  Always operates with integrity, especially when faced with tough situations.

Our Story 

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Today our software solutions exist in two verticals including the real estate (AppFolio Property Manager, AppFolio Property Manager PLUS, and AppFolio Investment Manager) and legal (MyCase) industries.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

 

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.