Maintenance Operator

Product Management Remote, United States


Hi, We’re AppFolio. 

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out

AppFolio is on a mission to offer innovative AI solutions for the real estate market. Operators help support our AI-powered products.  We are looking for Operators to assist our AI with maintenance requests from tenants. If you are looking for flexible part-time work;  You can do this job from anywhere. All you need is a reliable internet connection.  We are interested in people who may have experience in property management, maintenance coordination, or handyman services but this is not a requirement.

What you’ll do:

  • Quickly engage with tenants via text to ensure maintenance questions and concerns are resolved in a timely manner.
  • Troubleshoot common residential maintenance issues.
  • Responsible for actioning work orders by dispatching vendors or property managers.
  • Collaborate with Product Development by providing quality feedback to enhance overall service.

What we are looking for:

  • Willing to work flexible hours as our service operates 24/7, 365 days a year including holidays and weekends
  • Keen attention to detail
  • Effective/Professional written communication
  • College education preferred
  • Available to work 20-25 hours per week
  • Able and willing to take part in a 2-week Onboarding program 


Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.