Enablement Specialist

Recruiters: James Martinez ([email protected]) Client Services Remote, United States Dallas, Texas Santa Barbara, California San Diego, California

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Description

What we’re looking for

 

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

 

The Enablement Specialist is an internal role that will ensure all Revenue organization team members and partners have the knowledge, skills, and resources needed to deliver extraordinary value to our customers and to our business. This individual will lead go-to-market readiness efforts while building processes to streamline enablement for the teams they are interacting with. They will also contribute to content management, training programs, processes, and resources that Revenue teams depend on to drive increased productivity. This is a highly cross-functional role that will partner closely with Sales, Services, Product, and Product Marketing teams to drive customer acquisition and retention.

 

  • Ensure team readiness to support new features, services, or products through proven, scalable enablement methods.
    • Digest new product release information through understanding customer and team impacts, and owning enablement efforts through launch.
    • Utilize Mindtickle software to inform teams of updates in a concise and clear manner.
    • Maintain and add battle cards for releases you support whether products, features, or services.

 

  • Create content & training for Revenue teams to meet or exceed targets.
    • Lead the creative work on presentations and other collateral for internal meetings, events, and contests. 
    • Manage completion rates and content effectiveness for all required content.
    • Analyze data to prove enablement effectiveness.
    • Partner with Events to roll out pre-event and post-event content, including creating eLearning modules when applicable.  

 

  • Drive efficiencies in support of strategic initiatives.
    • Provide enablement support on strategic initiatives through deck creation, FAQs, coordinating trainings/meetings, videos, and short courses to equip team members.
    • Evolve the release readiness process in partnership with other Enablement Specialists to minimize duplication of efforts and maximize meaningful resources.
    • Use product, process, client, and historical knowledge to provide ongoing solution-oriented recommendations that accelerate bug triage mitigation and minimize negative customer and internal impact.
    • Demonstrated ability to work cross-functionally.
Qualifications 
  • Experience with content and distilling complex information into easy-to-digest formats 
  • Experience working within Sales or Services enablement functions or on enablement-related projects
  • Experience with MindTickle preferred

 

Must have
  • 3-5 years experience in SaaS 
  • 3+ years experience in SaaS Sales, Client Services, Training & Enablement, or Product Marketing roles

 

Compensation & Benefits
The base salary that we reasonably expect to pay for this role is: $72k - $95k.
The actual base salary/hourly wage for this role will be determined by various factors, including, but not limited to, the candidate’s skills, education, experience, etc. 
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.
Why AppFolio

 

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today and tomorrow. AppFolio is a destination organization where careers are made and accelerated. 

 

Paddle as One.

 

Learn more at appfolioinc.com/careers

 

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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