Zuora Sr. Business Analyst

Business Operations Santa Barbara, California Dallas, Texas San Diego, California Remote, United States Remote - San Francisco, CA Remote - Denver, CO Remote - Atlanta, GA Remote - Chicago, IL Remote - Washington DC, United States

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Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
Our core corporate functions are critical to our company's success. The health and sustainability of our applications, systems, tooling, and processes are critical for daily operations and for our ability to grow. The Zoura Senior Business Analyst possesses both business and technical acumen at an advanced level. This role supports our Zuora billing and revenue recognition systems, designs scalable solutions, and ensures alignment with business objectives and regulatory requirements.
To effectively support our business stakeholders, candidates for this role must be proactive, detail-oriented, highly technical, analytical, service-focused focused and possess the ability to execute the following skills:
Responsibilities:
  • Business Process Analysis: Conduct stakeholder interviews and workshops to gather comprehensive business requirements for our financial systems and processes. Develop detailed documentation, including BRDs, TDDs, use cases and process flows to capture current state, identifying inefficiencies, bottlenecks, and opportunities for optimization, improvement, and automation. 
  • Solution Delivery: Collaborate closely with technical teams to transform business requirements into comprehensive technical design documents (TDDs). Establish and communicate clear objectives, timelines, and deliverables for critical projects. Ensure adherence to documentation standards and SDLC processes while maintaining open communication regarding project status.
  • Strategic Leadership: Develop and maintain the strategic roadmap for Zoura and peripheral financial applications, collaborating with stakeholders to prioritize and recommend the implementation of new features and functionalities that align with key business objectives and drive growth and scalability. 
  • Business Partnership: Foster a product-oriented mindset and build consultative relationships with the finance and accounting teams and other business stakeholders. Deeply understand the processes, challenges, and requirements of your business partners and ensure cross-functional alignment and execution of strategic initiatives.
  • Team Building & Development: Contribute to our team culture of collaboration, innovation, and continuous improvement. Take a lead in the team's transformation towards a product-led development approach, championing and implementing improvements to agile methodologies, documentation standards, and advanced testing techniques.
Experience:
  • 8+ years of work experience with Zuora Billing and Zuora Revenue implementation and configuration
  • 8+ years of experience implementing subscription billing solutions, particularly Zuora Billing, Zuora Revenue, and integrations with Salesforce and Oracle NetSuite
  • Expert knowledge in Billing models, Revenue Recognition principles, and ASC 606 compliance
  • Experience with Zuora APIs and workflows, leveraging deep technical expertise to design, optimize, and troubleshoot billing and revenue management integrations
  • Leading fit-gap analysis, as-is and to-be business process designs, functional configuration, testing, and user training
  • Facilitating the integration of billing solutions to enhance revenue recognition processes
  • Designing custom solutions using Zuora best practices for subscription management and revenue recognition
  • Bachelor's degree in Computer Science, Information Systems, or related field required
Preferred Qualifications:
  • Zuora Billing Solutions Architect certification
  • Zuora Revenue Solutions Architect certification
  • Experience with ADW, Snowflake or other data warehouse technologies
  • Experience with CI/CD methodologies for financial systems
Location
Find out more about our locations by visiting our site. 
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $104,000 - $130,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.
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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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