Sr. Instructional Designer

Recruiters: James Martinez (james.martinez@appfolio.com) Client Services Santa Barbara, California Dallas, Texas San Diego, California Remote - San Francisco, CA Remote - Denver, CO Remote - Atlanta, GA Remote - Chicago, IL Remote - Washington DC, United States

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Description

Hi, We’re AppFolio
 
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
 
Join us as an instructional designer to accelerate team member expertise by curating, maintaining, and evolving content for our Revenue teams. The ideal candidate has a high standard of excellence in both written and visual content and experience in training methodologies. They are above-average communicators who can effectively prioritize work among competing priorities. 
 
Your impact 
  • Own the Services new hire training experience from beginning to end.
    • Serve as the primary project manager and facilitator for all Services-focused new hire training initiatives.
    • Develop and maintain all assessments, role plays, and e-course content to provide a cohesive and relevant learning experience.
  • Monitor APM Academy to confirm its use by new hires in onboarding at a 95% path completion rate.
  • Work cross-functionally with stakeholders across AppFolio to ensure product education stays updated and inclusive of our latest innovation.
  • Build & maintain a Coda page for new hires and managers to maintain accountability and clarity of new hire tasks.
  • Manage multiple cohorts of new employees ramping into AppFolio, keeping them on track and on task pertaining to the training schedule.
  • Build and deliver scaled trainings to revenue org team members.
    • Own the new hire training experience for Client Services roles through custom training paths by team.
    • Build e-courses utilizing SCORM files and deliver them via an LMS.
    • Leverage AppFolio product & process mastery to train others on new GTM and product initiatives.
    • Grade and conduct assessments to understand learner performance, and share key observations with hiring managers.
    • Deliver live sessions (in person and via Zoom) with high charisma and acumen.
    • Design presentations that are visually interesting, yet clear for the learner.
    • Foster a strong LMS backend and frontend user experience.
    • Facilitate the ongoing success of key operational programs which may include performance analysis and reporting, process/quality management, and/or system maintenance and enhancement
 
Qualifications 
  • Bachelor’s degree required
  • 2+ years in the Services organization
  • Project Management experience preferred
 
Must have
  • AppFolio Product Expert certified
  
Compensation & Benefits
The base salary that we reasonably expect to pay for this role is: $85,000 - $105,000.
 
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. 
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.
 
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Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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