Customer Training Specialist

Recruiters: James Martinez (james.martinez@appfolio.com) Onboarding Services Santa Barbara, California Dallas, Texas San Diego, California Remote - San Francisco, CA Remote - Denver, CO Remote - Atlanta, GA Remote - Chicago, IL Remote - Washington DC, United States

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Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
 
The Customer Training Specialist will deliver engaging and effective training sessions to help customers gain a deep understanding of AppFolio Property Manager. While training will primarily occur during Onboarding, this role also supports customers throughout their lifecycle to drive product knowledge, increase adoption, and reinforce the value of the platform. By developing structured training plans, you will ensure customers can confidently navigate key functionality, successfully complete their daily tasks, and maximize their use of the system. Your work will play a critical role in fostering customer engagement, retention, and overall success.
 
Your impact 
  • Accelerate Customer Success - Empower customers with the knowledge and confidence to use AppFolio Property Manager effectively, ensuring a smooth onboarding experience and long-term success.
  • Drive Product Adoption - Increase customer engagement by delivering targeted training that enhances understanding, encourages feature utilization, and maximizes the value of the platform.
  • Enhance Retention & Satisfaction - Foster positive customer experiences by providing clear, effective training that builds trust and supports long-term retention.
  • Influence Product & Training Strategy - Gather customer feedback during training sessions to inform continuous improvements in training materials, customer enablement, and overall product experience.
 
Qualifications 
  • Ability to break down complex concepts and make them easy to understand for diverse audiences.
  • Strong problem-solving skills and ability to tailor training based on customer needs.
  • Experience working with adult learners or in a SaaS training environment is a plus.
  • Familiarity with customer success principles and best practices in user adoption.
 
Must have
  • AppFolio Product Expertise – Deep understanding of AppFolio Property Manager, with the ability to guide customers through key features and best practices while continuously staying up to date with product updates and enhancements
  • Excellent Communication & Customer Focus – Strong written and verbal communication skills with a customer-first mindset, ensuring clear, engaging, and effective training delivery.
  • Project Management & Organization – Ability to manage multiple projects and training sessions simultaneously, develop structured learning plans, and adapt to varying customer needs.
  • Training & Facilitation Skills – Experienced and comfortable with delivering training in various formats (on-site, virtual, one-on-one, or group sessions) with the ability to simplify complex concepts for diverse audiences.  
  • Willingness to travel – Ability to travel to conferences and customer offices a few times a year as needed.
Location
Find out more about our locations by visiting our site.  
 
Compensation & Benefits
The base salary/hourly wage that we reasonably expect to pay for this role is: $58,400-$87,000.
 
The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. 
 
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
 
Regular full-time employees are eligible for benefits - see here.
 

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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