Fraud Analyst

Recruiters: Evan Barnard (Evan.Barnard@appfolio.com) Operations Remote - San Francisco, CA Santa Barbara, California San Diego, California Remote, United States Remote - Denver, CO Remote - Atlanta, GA Remote - Chicago, IL Remote - Washington DC, United States

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Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

What You’ll Do

On the Fraud Ops team at AppFolio, our goal is to keep our ecosystem’s accounts safe, provide them uninterrupted access to their payment capabilities, and minimize the company’s risk exposure and fraud loss. As a Fraud Analyst on the PRO Team, you will be responsible for analyzing suspicious transaction activity in order to create proactive measures of risk mitigation that align with our policies and procedures. You will bring an expert level of product experience in order to create and develop solutions (alerts, policies, procedures, dashboards) that mitigate risks and losses. You will be the main point of contact for developing solutions to new payment products and work to automate the decision-making based on case investigation and data analysis.


What We’re Looking For

  • Efficiency: The Fraud Analyst must be efficient and able to produce significant output with minimal wasted effort. Able to break down problems into manageable tasks.
  • Adaptability: Must be able to adapt and tailor communication styles to match the audience and articulate views clearly, as they will be responsible for communicating with partners and peers.
  • Stress Management: Maintain a stable performance when under heavy pressure or stress.
  • Responsibility: Take ownership of your work and seek the appropriate resources when necessary.
  • Extreme Professionalism: This role is in direct communication with many outside partners and vendors, and will consistently be acting as the face of AppFolio in these interactions.
  • Teamwork: Earn trust and engagement from the teams while driving them to successful individual and group outcomes.


Ideal Candidates Should Have

  • BS or higher in Computer Science, Mathematics, Statistics, or a related field; or equivalent professional experience.
  • Advanced SQL, Google Sheets/Excel, and Tableau skills are preferable.
  • A minimum of 3+ years of relevant work experience in a fraud/risk analytics role is preferable.
  • Strong working knowledge of Salesforce.
  • Extremely strong working knowledge of AppFolio, with a focus on our products and our customers' behaviors.
  • Excellent written and oral communication skills.
  • High levels of self-motivation and self-direction.
  • Proven analytical and creative problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
Location

Find out more about our locations by visiting our site.

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is $64,000-$80,000.

The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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