IT Support Specialist

Business Operations San Diego, California

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Description

Hi, We’re AppFolio

 

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

 

We are hiring an IT Support Specialist to act as the first point of contact for all IT helpdesk needs within the San Diego office. The IT Support Specialist will ensure a seamless technology experience for AppFolio employees, providing the technology tools and services necessary to accomplish their daily work.  This is an ideal opportunity for someone who is a fast learner with excellent customer service skills.

 

This in-person position will require being in the San Diego office daily.

 

Your impact
  • Address tickets in queues quickly and efficiently
  • Suggest improvements to processes, individual productivity, and costs.
  • Maintain inventory of company assets and equipment
  • Set up new employees and coordinate employee moves onto existing and expanding networks
  • Perform hands-on equipment configuration (Mac, PC, Monitors, Phones, Audiovisual)
  • Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, and phones
  • Create and maintain internal and external technical documentation
  • Inspect and maintain conference rooms
  • Take ownership and manage critical IT systems

 

Must have 
  • Experience troubleshooting advanced computer issues
  • Excellent verbal and written communication skills with a customer-focused attitude
  • Excellent and creative problem-solving skills. You don’t need to know everything, but you need to know how to find the solution.
  • Self-motivated, organized, and able to work independently in a fast-paced environment
  • Collaborative and willing to teach, learn, and be a generalist
  • Ability to travel to other AppFolio hub locations as needed, lift 25 lbs, and work in person 5 days a week

 

Nice to have
  • 2+ years of background in technical documentation and ticketing systems
  • Experience working with audio-visual equipment.
Location
Find out more about our locations by visiting our site. 
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $25.80 - $31.65 hourly. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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