Sr. Billing Specialist

Finance & Accounting Santa Barbara, California San Diego, California

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Description

Hi, We’re AppFolio
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

We are seeking a highly organized and detail-oriented Senior Billing Specialist to join our finance team. This role will focus on streamlining the end-to-end customer experience from invoicing to collection while driving operational efficiencies and transformation. The ideal candidate will be customer service-focused, have excellent communication abilities, and have the capacity to work both autonomously and collaboratively. This position involves overseeing complex billing operations, partnering with various teams, and spearheading transformative initiatives through system enhancements, process optimization, and automation.

Your impact

  • Act as the primary contact for billing-related matters for direct customers and franchisees.
  • Cultivate and maintain strong relationships with key stakeholders by promptly and professionally addressing billing concerns.
  • Lead initiatives to document, analyze, and re-engineer existing billing workflows for improved scalability and reduced manual effort.
  • Initiate and contribute to cross-functional projects focused on enhancing billing processes, upgrading systems, and driving operational efficiencies.
  • Drive project schedules, deliverables, and communication with stakeholders for billing initiatives.
  • Evaluate project outcomes and propose recommendations for ongoing improvements.
  • Provide management with insights into billing performance, including aging reports, collection status, and revenue impacts.
  • Collaborate with our systems team to implement automation solutions for routine billing tasks and reporting.
  • Identify and implement opportunities for automation within the billing function to enhance efficiency and accuracy.
  • Handle and resolve escalated billing issues from key customers and partners, ensuring effective solutions.
  • Monitor customer feedback regarding billing processes and implement improvements to enhance the customer experience.
  • Reconcile customer accounts and resolve any billing discrepancies.
  • Communicate with clients regarding billing inquiries and outstanding balances.
  • Support month-end, quarter-end, and year-end closing procedures related to billing.

Qualifications

  • Education: Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience.
  • Experience: 3 years of experience in a billing or accounts receivable role.
  • Skills:
    • Experience with Saas software (Salesforce, Zuora, NetSuite).
    • Strong knowledge of billing and revenue.
    • Excellent data entry and organizational skills.
    • Exceptional attention to detail and accuracy.
    • Strong written and verbal communication skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Proficiency in Microsoft Office Suite (Excel, Word).
    • Proficiency in Google Suite (Docs, Sheets, Slides).

Preferred Qualifications

  • Experience with Saas or subscription billing.
  • Experience with Google Gemini or other AI software.
  • Experience leading and executing on strategic projects.

Location

Find out more about our locations by visiting our site. 

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is: $64,000 to $80,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.
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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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