Front Desk (Bilingual Spanish)
Description
About the Role:
We are currently seeking highly motivated, patient-oriented, Spanish-speaking Front Desk staff member that will allow us to meet the needs of our patients. This role will report to the Medical Office Manager.
What You’ll Do:
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone/email.
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
- Other duties as required.
Qualifications:
- 1 year of work Front Desk experience at an outpatient primary care or specialty clinic
- MUST BE bilingual - fluent in Spanish
- High school diploma or equivalent
You’re great for the role if:
- You have at least 2 years of relevant experience in an outpatient clinical setting
- You are a go-getter and are adaptable to change in a new environment
- You thrive in a high-volume, fast-paced environment
Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
Environmental Job Requirements and Working Conditions:
- This is an onsite position located at 11236 Whittier Blvd, Whittier, CA 90606.
- The fulltime schedule is Monday through Friday during standard business hours.
- The total compensation target pay range for this role is $18-21 per hour. The range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.