Patient Engagement Coordinator *Bilingual in Cantonese or Mandarin*
Description
Job Title: Patient Engagement Coordinator
Department: Marketing - APC
About the Role:
We are currently seeking a talented and highly motivated Patient Engagement Coordinator who will be working closely with the Marketing team. The ideal candidate is someone who thrives in a fast-paced environment with patient-centric mentality and focuses on improving the communication of our patients and providers.
What You'll Do:
- Responsible for patient outreach communication via telephone, mail, or other channels for marketing outreach purposes
- Work closely with internal departments to coordinate with patient care and assist in patient retention and growth to our IPAs
- Act as a liaison between the IPAs and patients to aid with questions and concerns
- Support the marketing team to implement patient surveys for clinics and providers offices aiming to improve patient access
- Identify opportunities to engage in community outreach activities designed to build a favorable image for our organization and our patients
- Assist the team with all other tasks and duties as assigned by the department manager
Qualifications:
- An undergraduate degree from an accredited institution of higher learning required
- 1+ years of customer service experience in a managed care setting or related experiences
- Strong written and verbal communication skills
- Highly organized, able to manage multiple projects and work in a fast-paced environment
- Proficiency in Microsoft office (i.e., Word, Excel, PowerPoint, Outlook etc.)
- Ability to work both independently and collaboratively in a team environment
- Bi-lingual in Cantonese or Mandarin
Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
Environmental Job Requirements and Working Conditions:
- This position is in office. The office is located at 1668 S. Garfield Ave., Alhambra, CA 91801.
- The total compensation target pay range for this role is $20.00 - $24.00 per hour. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.