Clinic Manager
Description
Job Title: Clinic Manager
Department: Health Services
About the Role:
The responsibility of the Clinic Manager involves managing both the medical and administrative aspects of an assigned satellite clinic. The Clinic Manager ensures that policies and procedures, as established by Valley Oaks Medical Group senior leadership, are enforced in a fair and equitable manner. Possessing extensive back-office experience, the Clinic Manager functions in the capacity of a working position while on duty and is expected to functionally understand all aspects of the positions reporting to them. The Clinic Manager is instrumental in defining the mission, goals, budget, and performance standards for the clinic and communicating it to staff. The Clinic Manager must work effectively with physicians, staff, patients, public and external agencies and must possess the ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise. The Clinic Managers contribute to VOMG’s continued success by passionately executing the company’s business model and promoting the company’s service model.
What You’ll Do
- Demonstrated management, leadership, and inter-personal skills with ability to interact effectively and professionally with providers, staff, patients, and vendors.
- Rounding frequently with providers and staff throughout the day to ensure that the medical operation at the designated location is running as smoothly as possible.
- Performs quality tasks
- Ensuring all new patients have an AWV/APE scheduled
- Ensuring all applicable quality gaps are addressed by provider
- Run quality eBO reports
- Optum Attestation: Portal pull, complete, submit and track
- Humana ADP form: Complete, outreach and schedule the pt
- HPN form: Portal, Inovalon complete online and tracking
- Silver Summit attestations
- Transition of Care/Hospital Follow-Up: Obtain Hospital records OR Unable to Contact outreach for scheduling
- Quality Gaps in Care Pursuit List
- Data mine, place global alerts, outreach pts to help schedule
- Supervises staff and provides ongoing support and motivation. Performs routine audits to ensure accuracy and quality measures for each position are being met.
- Sets consistent standards for staff performance and development; holds staff accountable for their performance.
- Communicates with employees to provide exchange, verify, and answer inquiries, and helps as needed to complete daily tasks.
- Strives to improve the overall quality of patient encounters throughout the patient journey at Valley Oaks Medical Group.
- Must possess demonstrated skill in conflict resolution. Consults and addresses difficult issues in a professional manner. Resolve complaints from customers or employees whenever possible and escalate unresolved issues to the Administrator in a timely manner.
- Develops and implements staffing standards for clinic programs with effective, economical use of resources. Proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources.
- Monitors staffing, and attendance in compliance with company standards.
- Assists in developing clinic standards, and monitors staff for adherence to those standards.
- Oversees the assignment of work, workflow, and project deadlines.
- This position has the authority to supervise, coach and counsel employees of the assigned clinic according to VOMG policies and procedures in collaboration with VOMG Administrator.
- Hiring, evaluating, disciplining, and terminating staff must be approved by the Administrator and/or Senior Leadership of VOMG Medical Center
Qualifications:
- Associates or Bachelors degree in healthcare, business management, or related field.
- Must be willing to travel between clinics in Las Vegas.
- Experience in managing a healthcare facility or clinic.
- Ability to supervise and motivate clinic staff to perform their duties efficiently.
- Exceptional organizational and Time management skills to ensure that quality services are provided.
- Knowledge of medical terminology
- Excellent oral and written communication skills
- Proficient in MS Office and patient management software
You're great for this role if you have:
- 2+ years previous management skills
- eCW Experience
- Strong computer literacy
- Excellent customer service skills
- A high level of professionalism
- Social perceptiveness and service oriented
Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 12,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Environmental Job Requirements and Working Conditions:
- This position is located in Las Vegas, NV. The clinic address is 7855 Blue Diamond Rd, Suite 102, Las Vegas, NV 89178.
- The target pay range for this role is $55,000 - $60,000. This salary range represents our national target range for this role.
Our Values:
- Patients First
- Empowering the Independent Provider
- Be Innovative
- Operate with Integrity & Deliver Excellence
- Team of One