Quality Health Navigator *Hybrid*

Quality Care Improvement Team Alhambra, California


Job Title: Quality Health Navigator 
Department: Quality - Quality Care Improvement
*Hybrid Schedule*

About the Role:    

We are looking to hire a highly engaged Quality Health Navigator. This role will report to a Supervisor - Quality Care Improvement and enable us to continue to scale in the healthcare industry.    

What You'll Do:    

  • Member outreach and schedule appointments for members with open care gaps
  • Work on select Health Plans and work on performance of select population
  • Scan medical records and potentially download records from providers' computer systems
  • Maintain medical records in a systematic fashion
  • Handle sensitive and private information relating to providers, members, business plans, strategies and other sensitive information
  • Relay communication to department as needed


  • Minimum of Associate degree; Bachelor’s degree or equivalent years of experience preferred
  • At least one (1) year of healthcare related experience
  • Reliable transportation and willingness to travel between office locations and to provider sites as needed
  • Ability to keep a high level of confidence and discretion when dealing with sensitive information
  • Ability to prioritize and effectively multi-task
  • Excellent organizational skills and strong attention to detail
  • Excellent analytical critical reasoning
  • Effective interpersonal/professional communication skills
  • Excellent customer service skills
  • Ability to work independently with limited supervision
  • Ability to quickly adapt to various situations
  • Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
  • Proficiency in electronic calendaring

You are great for this role if:     

  • You have at least 1-3 years of IPA/MSO/HP experience, or general healthcare experience
  • You are fluent in Mandarin/Cantonese
  • You thrive in a fast-paced environment
  • You are self-driven, a quick learner, patient, and able to work with people of different personalities

Who We Are:    

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.    

Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.    

Our Values:    

  • Put Patients First
  • Empower Entrepreneurial Provider and Care Teams
  • Operate with Integrity and Excellence
  • Be Innovative
  • Work as One Team

Environmental Job Requirements and Working Conditions:    

  • Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1680 S. Garfield Avenue #205, Alhambra, CA 91801. 
  • This position will require up to 35% of travel, as needed.
  • The hourly compensation target pay range for this role is $22.00-25.00. This pay range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.    

Additional Information:    

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.