Office Manager
Description
About the Role:
We are currently seeking an experienced, team-oriented, Medical Office Manager. This role
will report to the Site Administrator.
What You’ll Do:
• Directly manage the operations and performance of the outpatient medical clinic, including but not
limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget
• Develop and lead a cross-functional team of medical assistants, patient concierges, medical records
specialists, and others to deliver best-in-class care experiences for our patients and community,
ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed
• Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction,
clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and
STAR performance
• Identify root causes of operational deficiencies and help implement the best tools, processes, and
trainings to correct deficiencies and control costs, working with Site Administrators and other leaders
to carry such learnings throughout the organization
• Build relationships within the community and support growth and marketing initiatives
• Monitor the impact to each site of actual and projected growth in membership, utilization, etc
• Collaborate with the Medical Director, Site Administrator, and central leadership team to improve
provider satisfaction
• Address and resolve provider-related issues
• Report on progress, operational issues, and potential areas of future concern
• Exude professional demeanor at all times and enforce the same with site teams
• Ensure compliance with all applicable regulations and policies; respond appropriately and
expeditiously to any emergencies or urgent issues as they arise
Qualifications:
• 3 years of relevant healthcare experience, including at least 2 years of management experience
• Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is
common
• Skilled operator who takes data-driven, process-oriented approach towards continuous improvement
of clinic operations
• Exceptional organizational skills and ability to manage multiple tasks with tight deadlines
We are currently seeking an experienced, team-oriented, Medical Office Manager. This role
will report to the Site Administrator.
What You’ll Do:
• Directly manage the operations and performance of the outpatient medical clinic, including but not
limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget
• Develop and lead a cross-functional team of medical assistants, patient concierges, medical records
specialists, and others to deliver best-in-class care experiences for our patients and community,
ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed
• Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction,
clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and
STAR performance
• Identify root causes of operational deficiencies and help implement the best tools, processes, and
trainings to correct deficiencies and control costs, working with Site Administrators and other leaders
to carry such learnings throughout the organization
• Build relationships within the community and support growth and marketing initiatives
• Monitor the impact to each site of actual and projected growth in membership, utilization, etc
• Collaborate with the Medical Director, Site Administrator, and central leadership team to improve
provider satisfaction
• Address and resolve provider-related issues
• Report on progress, operational issues, and potential areas of future concern
• Exude professional demeanor at all times and enforce the same with site teams
• Ensure compliance with all applicable regulations and policies; respond appropriately and
expeditiously to any emergencies or urgent issues as they arise
Qualifications:
• 3 years of relevant healthcare experience, including at least 2 years of management experience
• Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is
common
• Skilled operator who takes data-driven, process-oriented approach towards continuous improvement
of clinic operations
• Exceptional organizational skills and ability to manage multiple tasks with tight deadlines
You’re great for the role if:
• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (4
additional years of experience may be substituted in lieu of degree)
• You have healthcare management experience in a managed care environment
• You have experience as an office manager at a primary care clinic
• Bonus points if Mandarin or Cantonese speaker