DME Operations Coordinator "Cantonese Bilingual*

Durable Medical Equipment Monterey Park, California


Job Title: DME Operations Coordinator
Department: Operations – DME
About the Role:
We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the DME Operations Manager/Sr. Project Manager and enable us to continue to scale in the healthcare industry. The DME Operations Coordinator will work closely with Manager to support the Department with incoming telephone calls, contacting members, processing orders, maintaining compliance, servicing in person appointments, inventory management, and filing documents.  Other duties will also be assigned to balance workload between the team.
What You'll Do
  • Confirm orders via telephone (Set in person appointments or collect necessary information for shipping orders)
  • Learn DME software operations and process drop ship orders
  • Assemble medium or larger DME supplies, restock and transport DME supplies to different locations, which will require lifting of up to 50 lbs.
  • Learn and perform Orthosis fittings
  • Learn and perform diabetic shoes & inserts fittings
  • Scan & upload delivery tickets to patient records
  • Scan various Durable Medical Equipment (DME) documents to file in DME database
  • Able to operate telephone, desktop computer, office printer & scanner, and handling of Durable Medical Equipment (DME) supplies
  • Complete compliance surveys for dispensed supplies
  • Keep a clean and organized work station
  • High School Diploma or higher
  • Minimum of 1 year experience in operations
  • Proven PC skills – Excel, Word, Access, Outlook
  • Ability to type a minimum of 60 wpm
  • Highly motivated and able to work with multiple tasks simultaneously
  • May be required to work overtime to meet tight deadlines
  • Fluent in Cantonese
You're great for this role if
  • Have DME experience
  • Fluent in Vietnamese (in addition to Cantonese)
  • Knowledge of  Incontinence, Wound Care, Ostomy, and Urology supplies
  • Knowledge of Brightree Software
  • Detail oriented and possess strong organizational skills in a fast-pace environment
  • Good oral and writing skills characterized by the ability to communicate effectively with varying audiences 
  • Understanding of Health Plan compliance and Federal regulations and standards
Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for over 1.2 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
  • Put Patients First
  • Empower Entrepreneurial Provider and Care Teams
  • Operate with Integrity and Excellence
  • Be Innovative
  • Work as One Team
Environmental Job Requirements and Working Conditions:
  • This position is in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754.
  • The total compensation target pay range for this role is: $18.00 - $25.00/hr. The salary range represents our national target range for this role. 
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.