ACM Pharmacy Technician (Hybrid)
Description
Job Title: ACM Pharmacy Technician (Hybrid)
Department: Health Services - ACM
About the Role:
We are currently seeking a highly motivated Pharmacy Technician. This role will report to an ACM Supervisor and enable us to continue to scale in the healthcare industry.
What You'll Do:
- Responsible for member/provider outreach and notification (telephonic and/or written) utilizing department templates.
- Contact members after hospital discharge to perform and complete medication reconciliation.
- Establish rapport with member to obtain medication history or determine if member or family member can provide medication history.
- Identifies medication names, common dosages, dosage forms, and frequency of administration for all medications.
- Educates member/caregiver on medication safety and instructions.
- Assist members in understanding medication instructions and usage by answering questions and addressing concerns.
- Navigate electronic system and enter new medication history or if available update existing medication profile.
- Assist with data entry, including entering member information and prescription details into the system.
- Handle phone calls from members and healthcare providers.
- Calls outpatient pharmacies, primary care office, or other healthcare facilities to confirm medication prescriptions or investigate discrepancies when necessary.
- Verifies accuracy of medication history with member confirmation.
- Consistently documents activities and interventions provided to the member according to the training.
- Attends/participates in interdisciplinary team meetings.
- Provides enrollee with support telephonically.
- Be available to participate in on-call schedule.
- Attends/participates in staff meetings.
- Participates in all health plan audit and preparation as applicable.
- Participates in all health plan seminars and training as applicable.
- Develop a working relation with internal departments to maintain the flow of needed information.
- Submit reports of productivity as applicable.
- Adhere to all legal and regulatory requirements for pharmacy operations.
- Ensure compliance with HIPAA and other privacy regulations.
- Maintains the member’s right to privacy and protects Astrana Health operations by keeping information confidential.
Qualifications:
- High school diploma or equivalent
- Certification as a Pharmacy Technician (CPhT)
- Previous experience in a pharmacy setting.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to work with patients from diverse backgrounds.
- Ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies and other sensitive information is required.
- Proficient with Microsoft Office (Word, Excel, Power Point)
You're great for this role if:
- Experience with Medication Reconciliation Post-Discharge (MRP) HEDIS measure, including familiarity with the documentation and process involved in ensuring medication accuracy post-hospitalization.
- Experience with post-discharge outreach to ensure patients understand their medication regimen and follow-up care.
- Previous experience in managed care environment to include but not limited to health plan, IPA or MSO.
Who We Are:
Astrana Health is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
Environmental Job Requirements and Working Conditions:
- Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Drive, Monterey Park, CA 91754
- The total compensation target pay range for this role is between $18.00 - $20.00 per hour. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.