HR Officer
Description
HR Triage Support
Job Description:
Apex Group is looking for a dedicated member to join our HR Triage team. The successful candidate will play an important role in the Triage Team in resolving HR/Workday queries and ensuring efficient query resolution for colleagues across the business. The candidate must demonstrate a strong attention to detail along with the ability to showcase a continuous improvement mind-set regarding HR processes, whilst thriving in a dynamic environment with excellent collaboration skills.
About Apex
The Apex Group is a global financial services provider with over 12,000 staff across 60+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
Key Responsibilities:
- Assist in the Triage Team activities in resolving HR/Workday queries from colleagues and HRBPs.
- Address and resolve issues raised by colleagues and HRBPs promptly and effectively.
- Collaborate with other HR colleagues to resolve issues.
- Work with ServiceNow ticket system for caseload management to ensure resources are appropriately allocated.
- Manage leave of absence requests including maternity, LTA, paternity, and TOIL.
- Handle time off requests including annual leave and sick leave.
- Work closely with HR Workday Support Lead and HCM Workday Support Leads.
- Collaborate closely with the HRSS Lead.
- Perform any other ad hoc tasks as required.
Skill required:
- Experience in HR.
- Experience in Workday system is an advantage.
- Strong problem-solving and query resolution abilities.
- Understanding of caseload management tools.
- Ability to work collaboratively with various HR teams.
- Strong organizational and process mapping skills.
- Strong Desire to learn.
Additional Information:
This role requires a proactive individual who can manage multiple tasks and priorities effectively. The ideal candidate will have a strong desire to grow and learn and have a passion for supporting colleagues and improving processes.