Application Support Analyst
Description
Role purpose
The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.
Role Responsibilities:
- • Working as a part of a global team to provide application support across a number of applications in APEX Group.
- • Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
- • Define new services when required and perform regular updates of the service catalogue.
- • Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
- • Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
- • Follow the IT change management process when perform any changes in both PROD and NON-PROD environments.
- • Develop and provide effective dashboards and regular reports to support leadership and project teams.
- • Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
- • Create and maintain sufficient technical documentation and knowledge base and standard operating procedures (SOP`s).
- • Provide response and deliverables related to audit and compliance requests.
Skills Required:
- • Excellent IT skills with the ability to learn new systems and processes with ease.
- • Experience with fund administration applications.
- • Experience in supporting core line business applications.
- • Experience working with IT service management system (ITSM) such as Service Now.
- • Experience working as a part of a team.
- • Excellent attention to detail, prioritisation, and organisation skills.
- • Hands-on experience with Microsoft technologies such as SQL, IIS, .NET etc.
- • Experience with MS Azure is desirable.
- • Knowledge of fund administration, transfer agency, payments, and associated technologies.
- • A flexible approach and the ability to engage well with Apex business teams.
- • Excellent communication and stakeholder management skills and ability to build strong working relationships.
- • Understanding of the software development life cycle and agile is also an advantage.
- • Excellent time management and decision-making skills.
- Strong problem solving, troubleshooting and analytical skills are essential.
- Ability to work effectively both alone and as part of a team, experience with dealing with 3rd party support and development teams.
- Multi-tasking – can manage several concurrent projects/tasks and prioritise demands.
- Excellent interpersonal, oral, and written communications skills. Friendly and patient manner in dealing with users seeking support.
- Familiarity with GDPR and data security
- Experience with applications such as PureFunds, Paxus, Integridata EAS is a plus.
Qualifications:
- Batchelor Degree Level education or equivalent qualifications/work experience
- ITIL qualification is a plus.
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business.
- Working with a strong and dynamic team
- Training and development opportunities
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race,
colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications, and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/