Apex Group Careers

Description

• Supervise the timely and accurate provision of our services in line with the terms of the Administration- and Service Level agreements (SLAs) signed with Clients. Support the teams with the usual processes as and when required;
• Interact with senior management on governance-related matters, in case of escalations;
• Take ownership and provide guidance to Team members where necessary on complex cases and / or analyse, consult with line management, senior management and compliance;
• Maintain an effective control & oversight framework. Encourage a first-time right culture within Teams aiming at zero error recorded as a consequence of a failure of our controls (maker/checker) or any particular omission;
• Encourage a zero Client or Investor complaint culture by Teams, by way of effective and efficient communication, respect of business etiquette and professional interaction with all stakeholders; 
• Ensure terms of SLAs, where applicable, are adhered to and updated regularly for each Client;
• Ensure KPIs and MI is defined for each Team member;
• Ensure discipline is applied for the completion of Kimble timesheet as well as timely client billing to ensure revenues collection;
• Drive outsourcing of processing tasks and maintain efficient communication and quality control over activities performed offshore.

• Continuous monitoring ensuring adherence by AML KYC Team to procedures and applicable policies;
• Oversee within your Team AML KYC Investors onboarding and offboarding processes to ensure objectives are achieved;
• Ensure up to date trackers relating to investors onboarding, periodic reviews etc are maintained;
• Supervise AML KYC Team, including on-going due diligence plan & oversight of delivery;
• Stay abreast of emerging financial crime trends including and changing regulatory environment;
• Implement regulatory changes as required from time to time;
• Develop strong working relationships with Clients, MLRO’s, shareholders, auditors and other external and internal parties as required;
• Provide advice and guidance on regulatory requirements (internal);
• Assist Team Members in explaining regulatory requirements to clients and investors;
• Use appropriate tact and diplomacy when exchanging complex or sensitive information with internal or external stakeholders;
• Participate in any audit-related exercises (Internal/External audit, QA etc) as required, ensure all documentary evidence is provided and any query from Auditors is answered in time to prevent cost overruns;
• Contribute to the success of due diligence visits and annual due diligence reviews by clients;
• Participate in investors and/or client calls to troubleshoot, ease onboarding or migration of funds;
• Perform and ensure Team performs functions in line with the department procedure and Apex policies in respect of the regulatory framework, the internal procedures, guidelines and code of conduct.

• In charge of motivation, performance management and development of staff (including AML training) to provide the highest level of service to all internal and external clients;
• Ensure adherence to our corporate values, lead by example and apply relevant conduct/behaviour in everything we do;
• Manage Team Members, hold regular group and one-to-one meetings;
• Ensure that all Team Members have adequate training and development plans in place;
• Manage capacity in an efficient and proactive manner, ensure coverage is aligned with applicable requirements (backups, lunchtime, WFH);
• Ensure objectives are cascaded in time, regular 1:1s are held with direct reports and performance reviews are completed as per group timelines; and
• Ensure that AML team objectives and processes are aligned with larger strategic initiatives.
• Ensure mandatory trainings are completed on time

• Drive specific ad-hoc projects and supervise delivery and completion; and

• Ensure you use the relevant internal and external resources to enhance knowledge and capabilities required for the role.