Business Support Associate
Description
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.
Business Support Associate
Sydney
Sydney
Description
As a Business Support Associate, the role is to focus on handling both inbound and outbound calls to provide exemplary customer service to our clients. You will also collect, receive, sort, and distribute mail to the proper recipients or departments.
Job specification
- Respond to queries by phone and email in a timely manner for a portfolio of funds on various clients
- Be the first contact point for investors, financial advisors, and clients
- Organising and maintaining the mailroom and all supplies
- Ensuring all equipment in the mailroom is in working order
- Liaising with IT when mailroom equipment requires maintenance, repairs, or replacement
- Preparing and executing all mailouts, including the franking of envelopes
Skills Required:
- Exceptional keyboard skills
- The ability to work well under pressure
- A customer service focus with professional personal presentation
- A high level of attention to detail
- An understanding and interest in financial markets.
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.