Client Service Manager
Description
Apex Group has an exciting opportunity for an experienced Client Service Manager to join our inclusive team. This full-time Client Service Manager remote role offers an attractive salary and benefits package. In return for your expertise, you'll be supported by an inclusive and collaborative company.
As a Client Service Manager in the Transfer Agency Team, you will be responsible for ensuring the efficient running of your area, making sure that outputs align with the Company’s procedures. You will also be dealing with/facilitating all client requests for output whilst adhering to the company's SLAs.
In this role, you can expect to:
- Provide leadership to Transfer Agency across the local client book
- Manage and allocate client service tasks to service delivery teams
- Ensure Transfer Agency tasks are planned and executed accurately, on time and to a high quality
- Review the time recording and billing to ensure accuracy
- Monitor and actively follow up for the timely collection of Apex Fees
Your soft skills, expertise, and experience should include:
- Excellent leadership skills and the ability to mentor and coach team
- An understanding of fund structures and the fund administration business
- The ability to work in a demanding environment and adapt to changing priorities
In return for your dedication, you'll receive a generous salary and benefits package and join a welcoming and inclusive culture.
As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from educational support, sponsorship and in-house training programs.
To apply, please contact us today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.
Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areas: the environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options.