Client Relationship Manager (French speaker)
Description
Do you have Client Relationship Manager experience, and are you seeking a new job? Apex Group is looking for a Client Relationship Manager, and the role comes with an attractive salary and benefits package.
As a Client Relationship Manager, you will develop a deep understanding of the clients’ strategy, goals, and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.
You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.
Relationship Management
- Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;
- Answering clients’ questions in a solution-oriented manner;
- Collecting regular feedback from clients and share it with the internal teams as appropriate;
- Managing, monitoring and assuring client satisfaction;
- Collaborating with internal teams to address customers’ needs;
Revenue Growth
- Identifying cross-selling opportunities with existing clients
- Ensuring Apex is and remains our clients’ preferred partner;
Client profitability
- Assessing and assuring client profitability;
- Assisting in cash collections;
- Monitoring the scope of services;
To apply for this Client Relationship Manager role, you will need a degree in the relevant field (financial services, business, economics, accounting). You will also require the following:
- Bachelor’s Degree in a relevant field (financial services, business, economics, accounting) or equivalent work experience.
- 3 to 5 years’ experience in either fund, banking or corporate, ideally in the 3rd party ManCo industry in Luxembourg;
- Proven track record of meeting and exceeding targets;
- Background in customer service is a plus;
- Excellent communication and negotiation skills;
- Problem-solving attitude;
- Team player with a good sense of humor;
- English language skills, German or French would be considered as an asset;
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
To apply for this inclusive and collaborative full-time Client Relationship Manager job, please contact Apex Group today.
Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areas: the environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options