Research Operations Lead- APCO Insight

Senior-level Opportunities Washington, District Of Columbia New York, New York Chicago, Illinois Raleigh, North Carolina

APCO Insight®, the research, strategy and measurement consultancy within the global advisory and communication firm APCO Worldwide, is seeking a Research Operations Team Lead (associated director or director of research equivalent) to develop and lead client accounts. The position may be based in Washington, D.C., New York, Chicago or Raleigh.


In this hands-on role, the Research Operations Team Lead will be responsible for raising the standard of APCO Insight’s research offer through application of best practices and current trends in research and data analysis, cultivation of internal teams, and partnership with external resources. This individual will contribute to the overall direction and success of the firm through building efficiency, enhancing skills and developing new research offers. This position will serve as the intersection of APCO Insight’s opinion research and secondary research techniques, digital and social media research, data analytics, artificial intelligence and machine learning. This role will be primarily internal, but also to serve as expert counsel to colleagues and clients on research and analysis options. This individual will be part of the Insight leadership team.


Primary responsibilities will include but not be limited to:

  • Develop protocols for standard operating procedures and best practices
  • Provide subject matter leadership and apply knowledge of quantitative and qualitative research methods, as well as advanced data analysis from myriad data sources (big, digital, proprietary, etc.)
  • Support development of research-based offers that tap into insights from everywhere
  • Serve as educational and training resource manager for team of analysts and project managers, including project management and skills development
  • Mentor research team along defined career pathways
  • Organize regular trainings to support team development (from entry level to advanced applications), including creation of new materials or identification of existing training resources
  • Manage portfolio of external partners and resources
  • Contribute to the strategic direction of the Insight group



  • 7+ years of relevant opinion research, insights or market research or equivalent research experience
  • Bachelor’s degree from an accredited college or university in a related field
  • Master's degree and/or graduate work in a relevant field (survey research, statistics, mathematics, sociology, psychology, political science, public affairs, communications, health policy) is preferred, but not required
  • Commitment to best practices, education and development of team members
  • Exceptional analytical, presentation, writing and editing skills
  • Track record of managing teams to grow skills, culture and business value
  • Communicate effectively (remotely or in-person) with colleagues regarding skills and career development, as well as with clients regarding product development and deliverables
  • Ability to explain research methods and techniques confidently and clearly to a range of skill levels, from entry- to senior-levels
  • Detail and process-oriented, with a focus on meeting deadlines
About APCO

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and many top Fortune 500 companies. The firm is a majority women-owned business.

APCO Worldwide, named one of the Best Agencies to Work For in North America by PRovoke Media for four consecutive years and a 2020 Top Places to Work in PR by PRNews, offers a collegial work environment, countless training and development opportunities, and a competitive compensation and benefits package.