Social Media & Digital Consultant/Senior Consultant

Senior-level Communication Professionals Milan, Italy Rome, Italy

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and many of the top companies on the Fortune 500. The firm is a majority women-owned business.

Key Responsibilities

Partner with client leaders to help grow key large accounts and ensure client satisfaction by:

  • Having a deep understanding of the main social media platforms (LinkedIn, Instagram, Twitter, Facebook, YouTube) and keeping up with the main digital trends
  • Develop evidence-based social media strategies, advising clients on how to move in the continuously evolving digital landscape
  • Define and develop editorial calendars (in English and Italian) and content strategies across different social media channels including ongoing content and special campaigns
  • Work in close collaboration with the design team overseeing visual assets as part of the editorial content plan
  • Manage client’s social media profiles, including directly publishing content and directly interacting with the online community
  • Plan, implement and optimize social media adv campaigns
  • Support teams with influencer engagement activities as needed, including strategy, scouting, management and coordination
  • Monitor KPIs to evaluate and optimize performance
  • Participate in pitches and business development
  • Work closely with digital analytics and opinion research specialists across APCO's European networks


  • Ideally, between 4-6 years’ experience in a digital environment, preferably within consultancy
  • Experience in social brand management communications and campaigns (e.g., social reputation assessment, brand positioning, social crisis communications, thought leadership contents, etc.)
  • Degree/post-graduate degree relevant to the position or equivalent experience
  • Proficiency in both written and spoken English
  • In-depth digital sector knowledge and understanding
  • Excellent communication, writing, editing and presentation skills
  • Excellent client and interpersonal skills
  • Strong interest in wider communications challenges facing a wide range of clients, with a cross-market approach
  • Strong knowledge of social and analytics tools

Technical skills:

  • Strong knowledge of social media management tools (e.g., Sprout Social, Hootsuite)
  • Strong knowledge of campaign manager tools
  • Good knowledge of influencer engagement tools (e.g., Meltwater)
  • Good knowledge of KPIs and analytics monitoring and reporting tools (specific knowledge of social listening tools such as Talkwalker is a plus)


About APCO in Italy

APCO’s multilingual team helps clients navigate the complex policy, regulatory and media landscape in Italy, one of the largest European markets, which is currently developing a number of ambitious economic and institutional reforms to re-launch the local economy. Our Italy team, with offices in Rome and Milan, is fully integrated with APCO’s global operations and offers clients cross-sector services, empowered by an in-depth knowledge of the national landscape and a strong network of media and institutional contacts.


APCO was awarded Best Agency to Work for: EMEA Network in 2017 and 2019 and EMEA Corporate Consultancy of the year, 2019 by the PRovoke Media.