Customer Service Representative Homeschool (AOA, AOP)
Our faith-based consumer division, Alpha Omega Publications (AOP), is looking for detail-oriented people to join our team in the role of Customer Service Representative. This position requires strong interpersonal and communication skills, multitasking and strong attention to detail. Potential candidates should have the ability to generate and foster new sales and retention.
AOP is a division of Weld North Education, a leading education company focused on developing curriculum and tools for K -12 students. Founded in 1977, AOP is a leading provider of PreK-12 Christian Curriculum, educational resources, and services to Christian schools and homeschool families worldwide. AOP follows its mission every day by creating and providing quality Christian educational materials to thousands of students through curriculum, educational books and games, support services, and an accredited online academy.
A Day in the Life as a Customer Service Representative
This person responds to customer calls, emails, and other direct contacts in a timely manner. A variety of 80+ inbound and outbound calls are handled daily. Communications are recorded in a CRM system and orders/payments are entered into a separate system, amongst other data entry requirements. People in this position listen with intent and ask questions to dig deeper into what a potential family needs to be successful, then make recommendations based on the information provided.
- 1+ years of experience in related area
- Proficient in navigating computer software
- Strong listener
- Excellent phone skills
- Exceptional customer service
- Ability to achieve targets.
Compensation and Benefits
We offer very competitive compensation and excellent benefits, including Paid Time Off, 12 paid holidays, 10 health, 6 dental, and 4 vision plans to choose from and a variety of ancillary benefits. We contribute to an employee`s HSA account and 401(k), we also provide life insurance at no cost to employees, short-term disability, and long-term disability. We invest in training and development to support professional growth and provide a casual work environment. But even more importantly, we`re a great place to work!
Monday-Friday, full-time and part-time positions available. Multiple shifts available between the hours of 7 am and 8 pm central time. Occasional travel may be required for the position (less than 5%).
Equal Opportunity Employer
WNE is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.