Anthology Careers

Description

Technical Project Manager

Chennai, India or Bangalore India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

The Technical Project Manager, as part of Anthology’s Cloud Provisioning team, is responsible for delivering our cloud hosted solutions directly to customers. This role spans from the initial provisioning and onboarding through project management of data migration, coordinating with the customer and internal teams for support and implementation, and assisting at a technical level at times. The Technical Project Manager is responsible for planning, scheduling, progress tracking, decision-making and customer communication aspects of all Cloud Services provisioning around the globe.

Responsibilities include being the primary customer contact for defined scope(s) of work in provisioning, onboarding, and migration of new clients. The position involves extensive collaboration with Sales, Finance, Infrastructure and Application Operations, and Database Administrators among others. The candidate must be detail oriented, have an IT background, an aptitude to learn our products and technology, have good project management skills, possess ability to multitask, provide the highest level of customer service, and work under limited supervision.  

Primary responsibilities will include:

• Owning and managing complex technology environment setups from initiation to completion that include their progress tracking, quality documentation and continual customer communication, along with some hands-on technical work at times
• Responding to inquiries in a timely manner at all times adhering to customer deadlines and meeting contractual service levels
• Serving as primary customer contact and technical expert for onboarding, managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs, effective professional conduct and communication of status updates
• Developing project schedules and documentation for customer data migrations and other projects as assigned; defining and assigning work to Operations teams; monitoring and controlling work in progress for technical adequacy; and providing active assistance to meet schedules or resolve complex technical or customer requirements
• Helping ensure integrity of our provisioning and onboarding processes by proactively reviewing assigned tasks, customer data and other information as part of daily work – identifying/analyzing trends and following up with review or audits where necessary

The Candidate:

Required skills/qualifications:

• Minimum of a Bachelor’s degree with 2-5 years of work experience in a relevant technical discipline
• Knowledge of cloud computing, Microsoft Azure
• Experience in project management leading customers and team members through large complex system implementations and integrations
• Demonstrated communication, analytical and problem-solving skills, and short-term and long-term planning skills
• Professional demeanor with the ability to establish and maintain effective business and customer relationships
• Background in web technologies and enterprise application implementations in a UNIX/Oracle environment
• IT customer service or other customer-facing experience 
• Excels in Customer Service and understands “Customer First” philosophy
• Fluency in written and spoken English

Preferred skills/qualifications:

• Fluency in languages in addition to English
• Anthology application knowledge from a system administrator or help desk perspective
• AZ-900 certification
• Previous experience in the education industry and with e-learning technologies                     

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.