Eligibility Specialist

Administrative Jacksonville, Florida


Description

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees

Pay Range: $19-$21 per hour

Position purpose

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Pull and analyze insurance eligibility within a timely manner.
  • Communicate insurance changes with appropriate staff.
  • Upload insurance documents to client’s profiles.
  • Make outbound calls to customers in regard to insurance changes and updates.
  • Communicate issues as they arise to the team.
  • Communicate in a professional manner.

Qualifications

Education: High School Diploma or equivalent

Experience: Sufficient knowledge with Medical Insurance policies preferred. Previous employment from a Medical Insurance Company or Insurance Verification position held with another company. 

Performance Requirements:

  • Knowledge of organization policies, procedures, systems.
  • Superior interpersonal skills.
  • Ability to manage multiple and changing projects rapidly and effectively.
  • Ability to handle confidential information with discretion and adapt to competing demands.
  • Ability to think strategically, solve problems and propose solutions.
  • Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
  • Organized and detail-oriented self-starter.
  • Strong sense of personal integrity.

Equipment Operated: Standard office equipment including computers and telephones

Work Environment: Position will train in the corporate office. 

Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with an Eligibility Specialist such as sitting for 90 percent of the day; Able to handle deadlines and any associated stress triggered by multiple staff demands and deadlines.