Bilingual Triage Team Care Coordinator (Remote)

Administrative Sherman, Texas

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Description

Summary of Position: Assists Nurse Practitioners, Physicians Assistants, and/or Nurses, by performing administrative and clinical duties under the direction of a Registered Nurse. Duties include but are not limited to: receiving incoming calls and making outbound calls, developing positive relationships with nurses and families, working closely with clinical staff to provide the best care for our clients and maintaining a positive attitude. Administrative duties may include outreach to families, patient data collection and analysis, scheduling appointments,  coordinating calls between agency clinical staff and physician's offices, and follow up calls to clients and physicians. Clinical duties may include, recording patient medical history and current medical concerns. 
Abilities, Skills, and Knowledge: 
  • Able to speak/write English clearly  
  • Good verbal and written communication 
  • Correct grammar, spelling skills, and legible 
  • Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone 
  • Demonstrate compassion and caring in dealing with medically complex patients 
  • Demonstrate willing to adapt  
  • Be able to prioritize workload while remaining calm  
  • Confident positive manner 
  • A medical mindset to understand the theories, reasons, and technical aspects of 
  • Understanding the implications of new information for both current and future problem-solving and decision 
  • Ability to maintain records 
  • Knowledge in the fields of medicine, anatomy, and physiology  
Qualifications/Requirements: 
  • Bilingual: Fluent in English and Spanish  
  • Minimum Education: High School Diploma or equivalent 
  • Minimum Experience: 2 years minimum 
  • Minimum Certifications and/or Licenses: CPR and first aid certification required; certification as a medical assistant (CMA) preferred 
  • Minimum Skills: Experience with EMR, MS Word, Excel, MS outlook 
Supervisory Requirements: None  
Performance Responsibilities: The following listing applies to every employee. 
  • Exercise necessary cost control measures. 
  • Maintain positive internal and external customer service relationships. 
  • Demonstrate effective leadership skills. 
  • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 
  • Be depended upon to plan and organize work effectively and ensure its completion. 
  • Meet all productivity requirements. 
  • Demonstrate team behavior and must be willing to promote a team-oriented environment. 
  • Always represent the organization professionally. 
  • Demonstrate initiative. 
  • Continually improve processes and relationships.  
Physical Requirements: 
  • The Triage Team Care Coordinator will be assigned a workstation, computer terminal, and telephonic equipment in a regular office environment. OR provided with a computer terminal and telephonic equipment for home office, work from home. You must have good manual and finger dexterity, excellent verbal and written communication, hearing and visual acuity and color distinction. The nurse must sit in front of a computer screen for prolonged periods of time. 
  • This inventory of essential functions in this job description neither states nor implies that these are the only duties to be performed by this employee. Performance of other nonessential duties may be requested by the supervisor. 
Work Environment: Office/Home 
  
Pay Range: $18 - $20 per hour 

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