Client Care / Orientation Coordinator
Description
The Client Care Coordinator / Orientation Coordinator will act as administrative support for the Springfield office, and plays a vital role within the AOC agency. The CCC/OC will be strong in customer orientation and demonstrate the ability to adapt/respond to different types of client situations. Through excellent communication/presentation skills, strong phone contact handling skills and the ability to multi-task, prioritize, and manage time effectively, the CCC/OC will provide excellent HALOS service to AOC clients. As the voice of Angels of Care, the CCC acts as the main point of contact for our medically fragile client’s families.
Pay Range: $19-$23/hr
Job duties will include but are not limited to:
- Receive incoming calls and making outbound calls
- Assist with maintaining client/nurse schedules
- Developing positive relationships with nurses and families
- Work closely with clinical staff to provide the best care for our clients
- Facilitates orientation process for all new field and office employees.
- Completes onboarding process including entering employee information and scanning/filing documents for new employees.
- Takes orientation questions via phone call, in person and email.
- Helps with Employee Records to keep up with compliance.
- Assist with any other job duties within the office as this location continues to grow!
- Possess a passion for helping others, do what it takes - go above and beyond to create a positive experience with our nurses and clients while adhering to policies and guidelines
- Always wear a smile!
This is an hourly office position Monday through Friday from 8:30 am to 5pm.