Client and Employee Advocacy Specialist

Administrative Sherman, Texas

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Description

The Client and Employee Advocacy Specialist investigates all complaints and/or allegations reported to the Agency, and if necessary report to the appropriate state or federal agency within the required time frame.

  • Ability to communicate clearly and effectively verbally and in writing.
  • Ability to handle customers and clients in a calm, professional, friendly and patient manner.
  • Ability to troubleshoot and investigate complaints or allegations reported to the agency.
  • Ability to multi task.
  • Excellent organizational skills.
  • Attention to detail.
  • Ability to type accurately.
  • Required to carry an after-hours/on-call phone on a bi-weekly basis once trained.
  • Process all necessary or required paperwork in a timely manner and in accordance with established protocols, state and federal rules and/or regulations.
  • Participates in orientation, in-services, and staff meetings as scheduled
  • Develop and maintain a positive work climate and support the overall mission of the Angels of Care.
  • Performs other duties as assigned.


Pay Range: $16 - $18 per hour

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