Client Care Manager
Description
The Client Care Manager plays a vital position within the AOC agency. The Client Care Manager will be strong in customer orientation and demonstrate the ability to adapt/respond to different types of client situations. Through excellent communication/presentation skills, strong phone contact handling skills and the ability to multi-task, prioritize, and manage time effectively, the Client Care Manager will provide excellent HALOS customer service to AOC clients and employees.
Pay Range: $50,000 - $55,000/yr
Summary of Position:
Proven customer support experience or experience as a client liaison. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.
Essential Duties and Responsibilities:
These include the following: (Other duties may be assigned)
- Maintains a current awareness of the abilities and limitations of each field staff/clinician. Demonstrates good judgment in assigning duties appropriate to each clinician.
- Maintains an active involvement in issues of cost containment; effectively utilizes clinician when assigning cases.
- Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
- Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
- Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
- Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
Performance Responsibilities:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee.
- Exercise necessary cost control measures.
- Strive to maintain positive internal and external customer service relationships.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
- Expected to meet all productivity requirements.
- Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
- Must represent the organization professionally at all times.
- Must be able to demonstrate initiative, strive to continually improve processes and relationships.
Physical Demands & Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working under some stressful conditions to meet deadlines and patient needs, and to make quick decisions when necessary.