Manager of Client Care

Administrative Houston, Texas

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Description

Full-time | On-site | Monday - Friday, daytime business hours (plus occasional on-call)
 
The Manager of Client Care is a leadership role responsible for guiding the Client Care Coordinator (CCC) Team and ensuring patients are certified, recertified, and discharged in a timely, compliant, and customer-focused manner. This position requires strong customer service orientation, adaptability, and effective communication skills, along with the ability to prioritize, multi-task, and lead a team with confidence. The Manager of Client Care directly supports our HALOS customer service 
commitment to clients, families, and employees.
 
In this role, you will:
  • Lead, develop, and support coordinators (CCCs, CCs, and OCs) and team leads.
  • Provide second-level escalation support for nurses and parents.
  • Foster team growth by ensuring team leads conduct consistent, supportive weekly 1:1s with their team members.
  • Identify and solve problems with initiative, sound judgment, and quality decision-making.
  • Approve PRN placements at lower margins as part of responsible resource management.
  • Maintain awareness of each CCC and CCC Lead’s abilities and limitations; assign duties with sound judgment.
  • Stay knowledgeable on all CCC training materials, processes, and procedures.
  • Build and maintain strong relationships with CCCs, clients, and clinicians; promote a collaborative and harmonious team environment.
  • Ensure CCC team members contact each family at least once during every certification period.

Qualifications

  • 3+ years of supervisory/management experience
  • Bilingual in Spanish preferred (but not required)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.
  • Competitive Pay
  • Paid Time Off
  • Medical, Dental, & Vision Plans with a generous contribution from AOC
  • HSA/FSA
  • Mental Wellness Benefits
  • 401K
  • Discounts on Pet, Home, and Auto Insurance
  • And more!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. 
 
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