Oracle RightNow

Computers/Software

Job Description:

Conduct operational support for Oracle RightNow CRM workspaces
Define, document and align users profiles with business functions, create workspaces, and develop automated workflows
Provide administrative support on a daily basis, including provisioning and de-provisioning
Develop operational reports and dashboards
Provide documentation of processes and procedures
Completed at least two (1) Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise
4-6 years technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations/upgrades
4-6 years of RightNow implementation experience:
Oracle RightNow Intent Guide Cloud Service
Oracle RightNow Web Self Service Cloud Service
Oracle RightNow Mobile Cloud Service
Oracle RightNow Chat Cloud Service
Oracle RightNow Custom Add-in development
3 years of .NET(C#) experience is must.
Experience as an Oracle RightNow Technical lead resource with full life-cycle implementations and/or upgrades
Service Cloud leading practices and overall fit within Oracle’s CX portfolio
The candidate must have good problem solving skills, excellent coding/debugging skills, the eagerness to learn new technologies and a proven track record as a strong developer.

Technical Skills: