Opis stanowisk

Client Care Executive

CRM/Call center Gurgaon HO, India


Opis

 JOB DESCRIPTION

Position & Grade

CRE (Hindi, English)

Experience Required

At least 1 year+

Location

Gurgaon

Reporting to

Team Lead

 

Job Purpose:

Calling fresh leads & follow up clients (existing Amplifon data base since 2010) and make sure the desired number of visits of the client/customers to our clinic with complete coordination with clinical or field team on daily basis.

Job Specification:

  • Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
  • Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
  • Daily and timely reporting.
  • Maintaining client information in excel and company software.
  • Daily coordination with our clinical and field team to ensure the work is completed on time.
  • Contribute to team effort by accomplishing result by achieving Daily/Monthly target.

(Assessment: 150 (100-1st & 2nd month /3rd Month: 130 /4th Month onwards: 150)

 

Job Qualifications:

Minimum Educational Qualification: Bachelors, Languages to be known: English, Hindi

Work Experience of min. 1 year in the same field of Tele sales (Inbound + Out bound)

Skill Set Requirements:

  • Persuasive Speaking Skills, Tone/Pitch should be polite.
  • Patience & Effective Listening Ability
  • Phone Skills / Etiquettes, Attentiveness
  • Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
  • Sales Oriented with a focus on Customer Service
  • Should not sound overly aggressive while speaking.