Functiebeschrijving

Client Care Executive

CRM/Call center Gurgaon, Haryana


Beschrijving

JOB DESCRIPTION

 

 

Position

Client Care Executive

Location

Gurgaon

Experience

2 to 4 years relevant exp.

Maximum CTC

 

 

Job Profile:

  • Ensuring Client retention and Satisfaction.
  • Outbound / inbound Calling
  • Generating Sales through follow up calls
  • Proven experience as telesales representative.

 

Key expectations from the role:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Ask questions to understand customer requirements and close sales
  • Enter and update customer information in the database
  • Handle grievances to preserve the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Qualification:

Preferably Bachelors

Requirements

  • Excellent communication and interpersonal skills. English and Hindi, Any other language will be Plus.
  • Good knowledge of relevant computer programs (e.g. CRM software, Auto dialers) and telephone systems.
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Ability to learn about products and services and describe/explain them to prospects.
  • Cool-tempered and able to handle rejection