Descrizione di posizione

Information Analyst Enterprise Applications (m/f/d)

IT Doesburg, Gelderland


Descrizione

Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

Amplifon is a multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 17,000 professionals every day in a network of 11,000 points of sale / service centers / affiliates, give back the joy of hearing, feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

In the Netherlands, Amplifon operates as Beter Horen with around 170 stores and 750 dedicated professionals that empower people to discover all the emotions of sound.

The role

Are you an Information Analyst (m/f/d) with a "can do mentality"? Do you want to work for a strong consumer brand with enormous growth ambition and social impact? Do you want to be part of a global market leader in the midst of a digital transformation? But above all: do you dare to take responsibility for managing our back office systems and executing ambitious IT projects? Come and work as an Information Analyst Enterprise Applications (m/f/d) at Beter Horen - Amplifon!

Information Analyst Enterprise Applications (m/f/d)

Support

  • You are responsible for managing and improving our back office systems (like Call Center, HR, Financial and Logistic systems).
  • You are constantly informed of the status of open incidents and change requests and you follow up proactively.
  • You guarantee the quality of upcoming releases.

 

Innovation

  • You are the linking pin between the internal organization, Amplifon corporate and our suppliers.
  • You retrieve the requirements and wishes of the business and translate this into clear, usable solutions where you use your knowledge of IT and technology to encourage the supplier to develop innovative solutions.
  • You are constantly looking for opportunities for improvement in existing processes.

 

How does a standard day look like?

You start your laptop and check whether the interfaces have run properly. If necessary, you get in touch with your corporate or internal colleagues to resolve problems. You join the team's stand-up to discuss the status of the current sprint. Then to the ERP Project. The system will be replaced by the end of the year and the first GAP Analyses are already being carried out to ensure that the implementation runs smoothly. Lunch!

After lunch you have an appointment with the Manager Logistics. New products are introduced and you create an action plan together to properly introduce, process and configure the products in the various applications. You check the current status of the open tickets and take care of them properly by informing the stakeholders of the latest status. Another productive day!

Job requirements

          At least Bachelor work and thinking level

          5-10 years of experience in a similar position

          Experience with tools/techniques such as Oracle, MS SQL, Postman, MS PowerBi

          Experience in structured testing within a DTAP environment

          Experience with ERP solutions such as JD Edwards or Oracle Fusion is an advantage

          Experience with financial, logistics and call center systems and processes is an advantage

          You master the Dutch and English language fluently (spoken and written)

Who are you?

          You are analytically very strong

          You are not afraid of technology and have experience in setting-up and testing of API’s/integrations

          You have skills in project management and methodical way of working

          You have experience with the Agile and/or Lean way of working

          You know how to consider and promote the interests of the various stakeholders

          You are energetic, stand your ground and a real team player

          You are ambitious and want to develop within Beter Horen - Amplifon (international career steps also possible)