Descrizione di posizione

Compliance & Quality Specialist

Risk & Compliance Groot-Bijgaarden, Vlaams-Brabant




Reporting into the Finance and Operations Director with a dotted line to the General Manager, the Compliance & Quality Specialist ensures the compliance of Amplifon Belgium & Luxembourg with all relevant regulatory regulation (medical device regulation, FAGG, …) and group procedures (anti-corruption rules, code of ethics, …) in order to preserve Amplifon’s integrity.





The role will drive and coordinate Belux policies and processes in terms of Regulatory Compliance, Anti-Corruption, GDPR and the overall Quality assurance control, specifically:


  • Draft, review and implement Amplifon Belux policies and standard operating procedures.
  • Develop, monitor and improve quality assurance systems to ensure compliance with procedures.
  • Coordinate the customer complaints process (including metrics & analysis) in line with the regulatory and internal guidelines.
  • Assess future product or service, compliance, or operational risks and develop risk management strategies.
  • Revise processes and procedures periodically to identify hidden risks or non-conformity issues.
  • Follow-up of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
  • Act as the Data Protection Officer liaising with the external consultant.
  • Collaborate with Corporate counsels to monitor enforcement of standards and regulations and liaise with HR to ensure the implementation of consistent disciplinary action strategies in case of compliance standard violations.
  • Coordinate local efforts with the GM and Global Headquarters ensuring procedures are respected in case of a crisis, including training of the Management Team to optimize competences to master such events.
  • Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
  • Organize training to ensure all employees are knowledgeable.
  • Support local management in the remediation of the internal audit issues.
  • Review external communications to ensure compliance on policies and regulations.
  • Perform internal quality audits to ensure the company’s compliance with procedures in place.
  • Prepare reports and present results to the management team and external regulatory bodies as appropriate. Oversee internal reporting systems such as corporate compliance hotlines and inform employees about these systems.




  • You have a master degree in Law, Finance, Economics and a proven track record as a compliance professional (preferably in a healthcare environment) in the different functional areas with 5-7 years of experience;
  • You are well-versed in legal guidelines and corporate governance best-practices;
  • You have an excellent knowledge of reporting procedures and record keeping;
  • You have a pro-active approach with outstanding planning abilities and project management skills;
  • You can set priorities meeting regulatory and group deadlines;
  • You sense the urgency and sensitivity of the situation and can maintain an appropriate degree of confidentiality;
  • You can translate business needs in guidelines and operational requirements;
  • You are a Quality minded person demonstrating a rigorous, systematic and prudent approach and a questioning attitude;
  • Your experience in performing audits is an asset;
  • You can think strategically and are hands on in the execution;
  • You are a team player;
  • You demonstrate strong interpersonal, communication and presentations skills and are fluent in English, Dutch and French;
  • You are familiar with standard analytical and reporting tools.