Descrizione di posizione

Client Care Executive - Kannada

CRM/Call center Gurgaon, Haryana


Descrizione

JOB DESCRIPTION

 

 

Position

Client care Executive

Location

Gurgaon

Experience

2 to 4 years relevant exp.

Reporting

Team Leader

 


Job Profile:

  • Ensuring Client retention and Satisfaction.
  • Outbound / inbound Calling
  • Generating client visit through follow up calls to existing clients.
  • Proven Sales experience.

 

Key expectations from the role:

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Daily calling on Dialer and Manual calling which will be around 100 approx. in a day.
  • Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
  • Enter and update customer information in the database
  • Handle grievances to preserve the company’s reputation.
  • Facilitate future sales.
  • Keep records of calls and sales and note useful information.
  • Daily coordination with our clinical and field team to ensure the work is completed on time

Qualification:

Preferably Bachelors

 Skill Requirements

  • Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
  • Good knowledge of relevant computer programs (Auto dialers), MS office, and telephone systems.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Cool-tempered and able to handle rejection.
  • Flexibility and Ability to adjust to changing priorities in a fast-paced environment.