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Bay Audiology Client Care Coordinator - Whangarei

Retail Excellence Whangarei , Northland


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Here at Bay Audiology, we have recently been voted New Zealand’s most trusted Hearing care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world.  With our many clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover the joy of hearing. 

Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers. 

Our Client Care Coordinators are the first face our customers meet on their hearing journey.  This role provides an exceptional customer service experience with every interaction.  As part of a wider team, you will work closely with our Clinicians and Ear Nurses, and no two days will be the same.

Responsibilities for this role include;

  • Providing gold standard client care
  • Conduct hearing screening checks
  • Hearing aid repairs and troubleshooting
  • Consumable sales and invoicing
  • Appointment management
  • Customer enquiries

We have an opportunity for a customer service star to join our Whangarei clinic, working Monday to Friday, 8.30am - 5.00pm

Who we are looking for:

We are seeking genuine, caring customer service professionals, who are interested in making a difference in the lives of those with hearing loss.  You will be a well presented, confident communicator, who is comfortable speaking with people from all walks of life.  Conducting hearing screening, handling hearing aids and consumable sales are things you feel confident with, alongside building relationships with Clinicians, GP’s and Specialists.

Why choose us:

We offer a meaningful career at the forefront of innovative hearing care services, within a global organisation, staff benefits, supportive leadership, and future career pathway opportunities. 

Sound like you? 

We would love to hear from you. 

Apply online today with your covering letter and CV and let us know why you would like to join the Bay Audiology family.