Description du poste
Client Care Executive
Position & Grade
CRE (Hindi, English)
At least 1 year+
Calling fresh leads & follow up clients (existing Amplifon data base since 2010) and make sure the desired number of visits of the client/customers to our clinic with complete coordination with clinical or field team on daily basis.
- Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
- Daily and timely reporting.
- Maintaining client information in excel and company software.
- Daily coordination with our clinical and field team to ensure the work is completed on time.
- Contribute to team effort by accomplishing result by achieving Daily/Monthly target.
(Assessment: 150 (100-1st & 2nd month /3rd Month: 130 /4th Month onwards: 150)
Minimum Educational Qualification: Bachelors, Languages to be known: English, Hindi
Work Experience of min. 1 year in the same field of Tele sales (Inbound + Out bound)
Skill Set Requirements:
- Persuasive Speaking Skills, Tone/Pitch should be polite.
- Patience & Effective Listening Ability
- Phone Skills / Etiquettes, Attentiveness
- Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
- Sales Oriented with a focus on Customer Service
- Should not sound overly aggressive while speaking.