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Roving Client Care Coordinator - Canterbury Cluster

Retail Excellence Christchurch, New Zealand Christchurch, Canterbury


Who are we?

At Bay Audiology, the heart of our mission is to help people rediscover the joy of hearing.  With over 100 clinics located throughout New Zealand we have grown to become the largest hearing care provider. We offer a range of services from diagnosing hearing difficulties, to fitting, servicing and maintaining hearing aids, and offering ongoing support and care for our customers.   We aim to provide an excellent experience, and that’s where you come in...

About the role:

As our roving Client Care Coordinator you will provide front clinic support across all our clinics in the Canterbury region.  Primarily based in Papanui or Christchurch Central, you could also be asked to travel to Ashburton, Greymouth or Rangiora at times. 

The role itself is varied, working closely with our clinicians and Ear Nurse, no two days will be the same. You will be responsible for the scheduling of appointments, customer service including basic hearing aid repairs, consumable sales and conducting hearing screening.   

This is a great customer focused role, working Mondays/ Thursday /Fridays 8.30am - 5.00pm

What we are looking for:

  • Genuine passion and experience in providing excellent customer service
  • Strong attention to detail
  • Confident computer skills
  • Well-developed problem solving skills
  • A positive, friendly personality
  • Full drivers license

What we offer:

If you are looking for a meaningful, challenging career at the forefront of innovative hearing care services, staff benefits and a supportive leadership team - explore your future with us!  Full training is provided.

Apply online with your CV and covering letter today.