Job Description

Teamlead IT Operations (m/f/d)

IT Hamburg, Germany


Are you highly motivated and ready to take over responsibility in our company? Then we would like to get to know you!

We are looking for you to join our team at the Head Office in Hamburg as

Teamlead IT Operations (m/f/d)

Your tasks:

  • You lead the team IT Operations, who ensure a smooth IT Operation in the head office and Amplifon stores
  • You conduct and prioritize error analyses of hard- and software problems and execute immediate troubleshooting
  • You guarantee a sustainable processing of incoming incidents and service requests
  • You manage major incident process including escalations, communications and post-mortems
  • You create infrastructure concepts for technical solutions in the head office and Amplifon stores
  • You are responsible for budget planning and controlling as well as KPI - and project reporting
  • You are responsible for the planning, communication and implementation of IT projects
  • You exchange best practices with colleagues from IT departments in other countries

Your profile:

  • You have successfully completed your studies with a focus on business informatics / computer science or a comparable apprenticeship (e.g. IT specialist/system integration (m/f/d))
  • You have a broad and relevant working experience in an IT Operations environment – preferably in a retail environment or an environment with multiple locations
  • You have confident knowledge in the administration and operation of Microsoft server systems
  • You are characterized by a strong focus on customers and a distinct service-mentality
  • You work in an independent and structured way, you have a high sense of responsibility and a distinct hands-on mentality
  • Agile and network experience would be a plus
  • You are willing to develop personally and professionally and to work internationally
  • You speak English and German fluently (both written and spoken)

What we offer:

  • A position in an international company with flat hierarchies and German as main communication language
  • A performance-enhancing and dynamic corporate culture in which personal contribution is most important
  • A working atmosphere that allows you to shape our growing company and to take over responsibility from day one
  • Collaboration in a dynamic and highly motivated team as well as close cooperation with our international colleagues
  • Individual career planning, customized trainings, a comprehensive onboarding program, a versatile e-learning program as well as interesting development opportunities (national and international)
  • An attractive compensation package and additional benefits including company pension plans and childcare as well as an unlimited employment contract
  • 30 days of vacation, flexible working hours and smart home office arrangements

Ready to Amplify Your Career? Apply now!