Job Description

Client Relationship Executive

CRM/Call center Gurgaon, Haryana


Description

JOB DESCRIPTION

Position & Grade

CRE (Hindi & English)

Experience Required

At least 2 years

Location

Gurgaon

Reporting to

Team Lead

 

Job Purpose:

Call the fresh leads & follow up (existing data base) leads and make sure the desired number of visits of the client/customers to our clinic.

Job Specification:

  • Per month Contactable customers should in the range of 130 to 140
  • Appointment rate min to be achieved is 68%
  • Assessment: 150 (100-1st & 2nd month /3rd Month :130 /4th Month onwards:150)
  • Timely reporting is essential which is maintaining & sharing of data & prescribed reports
  • Prescription (Need to follow up with the clients with right information)

Job Qualifications:

Minimum Educational Qualification: Bachelors, Languages to be known: English, Hindi

Work Experience of min. 1 year in the same field of customer handling

Skill Set Requirements:

  • Persuasive Speaking Skills, Tone/Pitch should be polite.
  • Patience & Effective Listening Ability
  • Phone Skills / Etiquettes, Attentiveness
  • Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
  • Sales Oriented with a focus on Customer Service
  • Should not sound overly aggressive while speaking.
  • Must be fluent in English and Hindi.