Job Description

Client Care Coordinator - Otaki

Retail Excellence Kapiti Coast, Wellington


Description

Who are we?

At Bay Audiology, the heart of our mission is to help people rediscover the joy of hearing.  With over 100 clinics located throughout New Zealand, we have grown to become one of the countries leading audiology providers.  We offer a range of services from diagnosing hearing difficulties, to fitting, servicing and maintaining hearing aids, and offering ongoing support and care for our customers.   We aim to provide an excellent experience, and that's where you come in...

About the role:

As our Client Care Coordinator you will be sole charge at our Otaki Clinic, making a real difference in the lives of those with hearing loss.  This is a varied role working closely with our clinicians, and no two days will be the same.  You will be responsible for the scheduling of our clinicians time to ensure optimum productivity, customer service including hearing aid repairs, invoicing, and onsite hearing screening.    

The hours for this role are; Monday to Friday 8.30am - 5.00pm

What we are looking for:

  • Previous front line customer service experience
  • Genuine passion for providing excellent customer service
  • Strong attention to detail
  • Sound computer skills
  • Well-developed problem solving skills
  • Proven strong administration background
  • A positive, friendly personality

What we offer:

If you are looking for a meaningful, challenging career at the forefront of innovative hearing care services, a competitive salary plus bonus scheme, staff benefits and a supportive leadership team - explore your future with us!

Apply online with your CV and covering letter today.