Job Description

IT Service Desk Specialist

IT Auckland, New Zealand


Amplifon are the world’s leading hearing specialists, operating in 29 countries worldwide.  In New Zealand, Amplifon trades under two brands; Bay Audiology and Dilworth Hearing, both of which make us one of New Zealand’s largest and most respected Audiology providers.  With over 110 clinics nationwide, both brands provide leading diagnostic services, advice and products in the audiology industry. Our support office is located in Takapuna, close to motorway access and public transport.

We are currently looking for an IT Service Desk Specialist - Level 2/3 to join us. This role sits within our IT Service desk, acts as first point of contact regarding all technology related requests and incidents, covers IT support across infrastructure, applications, audio/video facilities, audiology equipment, domain administration, printing and network.  

Other duties include and assist; Project Management, Technology/Digital Transformation, Innovation and Journey to Cloud.

This is a full time position, working 8.30am - 5.00pm Monday to Friday.

To be successful in this role, you will need:

  • Proven background in level 2 and/or 3 service desk support
  • 7+ years previous IT service desk experience
  • Strong problem-solving ability
  • Great relationship building and communication skills
  • Azure Administration + O365 experience
  • Network Administration HP, Aruba (ClearPass) and Cisco experience

This is a key role within our business and the successful candidate will be savvy at managing stakeholders across all departments. There has never been a more exciting time to join the IT team at Amplifon; join us on our journey to transform how we serve our business --- by leading the rollout of world class technology and delivering a seamless experience for our customers.  

Please apply online with your CV and covering letter.